Privacy Policy

Effective Date: 07/09/2025

1. Introduction

At Northeast Vehicle Recovery, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website, contact us, or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, address, phone number, email address, and any details you provide when requesting our services.
Service Information: Vehicle details, location, and recovery requirements.
Technical Data: IP address, browser type, operating system, and how you interact with our website (via cookies and analytics tools).
Communications: Any messages or correspondence you send us.

3. How We Use Your Information

We use your information to:

Provide recovery and roadside assistance services.
Respond to your enquiries and requests.
Improve our website and customer experience.
Comply with legal and regulatory obligations.
For internal record keeping and administration.

4. Legal Basis for Processing

We process your personal data based on one or more of the following lawful grounds:

Contractual necessity – to provide services you request.
Legal obligation – to comply with laws and regulations.
Legitimate interests – to improve services, prevent fraud, and maintain security.
Consent – where you have given explicit permission (e.g., for marketing).

5. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

Trusted service providers and subcontractors (for recovery and transport).
Law enforcement or regulators, if required by law.

6. Data Retention

We retain personal data only as long as necessary:

To provide services.
To comply with legal, tax, or regulatory requirements.
To resolve disputes and enforce agreements.

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data.
Request correction of inaccurate data.
Request erasure of your data (“right to be forgotten”).
Restrict or object to processing.
Data portability (receive your data in a structured format).
Withdraw consent at any time (where applicable).

To exercise your rights, please contact us at [Insert Contact Email].

8. Cookies & Tracking

Our website uses cookies and similar technologies to:

Enhance user experience.
Analyse website performance.
Deliver relevant content.

You can manage cookies through your browser settings. See our Cookie Policy for more details.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

10. Links to Other Websites

Our site may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Northeast Vehicle Recovery

39 Pasture Row

Eldon, Bishop Auckland DL14 8UZ

Email: Click here
Phone: 07903 226668

12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”